Experience
Support & Systems
- SaaS troubleshooting & support
- Incident investigation
- Customer support workflows
- Documentation & knowledge bases
- Ticket management
- Log analysis
- Website deployment and launch
- Bug reproduction and escalation
- Domain record management
- Email system troubleshooting
Programming & Development
- Python
- JavaScript
- Git/GitHub
- REST APIs
- JSON
- PHP
- HTML
- CSS
- Command Line (Terminal/zsh)
Web Technologies
- WordPress
- DNS
- SSL/TLS
- Hosting environments
- SFTP
- Visual Studio Code
- Chrome Dev Tools
- Jira / Confluence
- Intercom
- Asana
- Adobe Creative Studio
- Hubspot
- WP Engine
- Filezilla
IT Fundamentals
- Networking fundamentals
- Windows/macOS/iOS troubleshooting
- Hardware/software troubleshooting
- Cybersecurity fundamentals
Resume
